Not one, not two, not four … 24 hours I spent offline since yesterday Wednesday (02/04/08) at 13:45 until exactly the same hour the next day. With the number of times I laughed with dry Mojamuto in “The worst day of my life,” who I was going to say it again sometime and see me in their situation … I thought this type of problem was a thing of the past, but no, with Telefonica is possible … (eye, probably with other airlines as well)

When did it happen so often in these cases: shut down and lit the root, I rebooted the computer … shut down and lit the root, I rebooted the computer one more time … I called the technical service … ahhhhh Technical Service What a wonder! A recorded voice informing that had an impact on the network and that “technicians are working to fix the problem” … At least I am not the only one affected, how well, and they will rush more …

Hours passed, I still without Internet (for my job), the recording is still there and not get to talk to a person, except with my friends who have ADSL with Telefonica and sailing smoothly as ever …

By early morning, I notice that everything remains the same, minus the recording, finally get to speak with an operator who informs me that in fact yesterday there was a malfunction that affected much of Seville “but already was settled for me … unless of course, I have a lot of luck. The operator asks me to restart root , eye to the fact … in short, I finally opened an impact and said that sending a technician at home, that tells me it may take up to 48 hours.

There was no need to come any technical. The connection became suddenly, at 13:45, exactly 24 hours after being gone, and I, as is “logical” I have not received any explanation, nor hope.

Discussion could make a dry type “ This experience has made me appreciate the important things in life “, but no, I thought that was that are sold to problems of this kind. The internet and phone companies can do with us what they want. What would have happened if, instead of 24 hours took me 15 days without the Internet? Who appeal, if you call where call finish listening to a recording? When you have a problem with your company internet or mobile, have secured a good time waiting, and as it is the wasps / which you meets (and usually poorly paid immigrants with low skills for the job) or the complexities is your problem, you have high chances of repeating your problem go up to 20 different people …

I happened very recently. Say a new high-line phone with a contract of autonomous, with Movistar , and I did phone so that I send the phone I wanted (for 0 €) and in black , and that distributors Movistar in my area only found this model in white or pink. Only one person spoke to me and responded very well. Assured me that they had such a model and that color, and stayed on the phone to send me in two days, it actually got … ¡¡¡ in pink! Can you be more useless in this life? I imagine the Currito shift selecting phones in the warehouse … “ in black is no longer pink in pursuit … which is mono mu “. Well, no, not what I want. Now explain that to a telephone operator. I think it was not as tough because I had to speak with 20 different people, 15 of whom told me that I spent with the “relevant department”, which means you should know that “you pass the brown to another companion.” At the end I got to come to take the esperpento he had received, but he said: When it comes to giving money to the company cater to you quickly and well, but if you have a problem and above it is not very common … check PATIENCE. A shame .

I’ve talked to Telefonica and Movistar , but I think I am assured that if all are equal . Well, up, some are worse … Another day, I will talk about my experience with ya.com ,’m still in the process of low and I can decide to make something “publicized” below.

For now, I take all this with humor, which is almost the only thing I can do besides put it into the public domain, but nobody surprise to most, since they all have stories of this kind. I think someone should do something about it … enough is enough to take the hair to users!