For some years we say … I am a freelance technician.
Freelance, that word, should say “no head” or something like that, but we love to put names to all glamorous. Returning to the post should say that in my head today but I’m still freelance, flexitime in Christian.
I started fixing computers some 10 years ago, at first things looked simplistic software mainly to relatives, neighbors and friends and not much encouraged me to open machines and stuff, all software was my middle name. As time went on confidence and experience to come to work with professionals and some companies. I should say that in a city where I live as the girl-mouth is key and if you do things you’re dead wrong, talking about doing things right and wrong, I think I reached a moment in life where if I do not know how to do well all things well, do not know how bad or avoid problems. I will share with you in this post because it may serve them more of a technician (or any freelancer who the top face to face with clients daily).
Rule zero: Be positive and mostrate confidence. For people like dealing with people and more positive if you have to pay (or have ever called someone who has vibe?). Try to show good humor without falling into the boludeo. Ideally, apparently without being a professional in the box of bitter unpleasant. In addition you must inspire confidence that someone access to your computer where you saved the day, photos and other things of value. Obviously, the confidence goes hand in hand with your ethics, you can not act.
First rule: Never argue in bad terms. No matter what your client tells you that your Pentium 4 is better than the Phenom quad core or its Commodore Notebook is better than the T series Thinkpads You can tell that you’ve seen benchmarks where this is not true and that the reality is another, but never tell him or even believe it’s a fool for being wrong, many times trying to look like they know (and more if with your partner or close friends) or have a friend who knows a lot always with the intention to let a lower level than him (When you call for solutions to a problem). This is something completely natural and almost a silly psychological warfare, and some people playing who should not bother you at all, although at first cost. Don ‘t get to the same level of ignorance if you want something unusual discutirte, ignore him, your work is good and ready.
Second rule: Never lie. You’ll encounter situations where you call a grandmother whose computer will not start and therefore can not talk on Skype with her friends and she had a Pendrive is connected and the PC set to start giving the same error boot. You could do a thousand things in the BIOS and spend 20 hours doing something to fix and then charge you for something they did not invented as an incredible story about how he saved the team and its data, or you could find a solution ethics, and also tell the truth charge well and ask if they charge you therefore explain why it also can make up stories, but tumble in front of you. People understand that, we value you as someone honest and still calling you, even if you are expensive.
Third rule: The data are most important. Explain the importance of data, its volatility in the case do not support and how valuable it is for your peace of mind that your clients do not lose. Demostrales the first thing you do is not to lose their most precious things, you could even make a good image of the disc or get you home if you take the PC client and always say that you’ll never erase anything. Generated on the client and tranquility while you install a system from scratch for a problem to know that your data is somewhere and that even with an image may return to your old system if you do not find something (my experience indicates that this never happens because most callers to configure anything).
Fourth rule: Pay attention to detail. Things like setting the number of user profiles, wallpapers, or the shared folders of the games can be the key for you to win a customer. People are not Boluda and knows when a job is well done or not, you can charge more but always well reviewed several times throughout.
Fifth rule: The customer ends up saving your cost. You are never good with the customer to spend less, I went for a while and I assure you that is the worst thing you can do. Things like “fix” with a HD HDD Regenerator to “pull” one more time, or “regular” DVD reader rather than change it and not charge, the lower timings because the overheated reports and much more for pull a long end up being disadvantaged. It is best to separate yourself from those who do that and show that you solve problems, even if your solution costs more. And if for some reason you have to do this, do not charge, explain that it is a temporary fix but in the short term will have to solve the root problem of how it should be.
Golden Rule: Your reputation is worth more than one client mouse. Customers are the worst scum mice. Complain and do not pay for everything. Whenever you have problems with them and they want to solve all their problems to spend as little as possible. My advice is that if you find that someone does not want to spend on something that you know that if you fail to do will be wrong, you refuse to do a work that took him to another (either because they had always argued that both charge for repairs) but in reality you’re saving a headache that is going to grab that if another technician to do what the mouse wants. What is worse, the mouse is going to end solutions to returning to the problem because now you considered honest, and you will talk about the other pests that would technically make the favor.